New Technologies for Room Management Systems Provide Crucial Balance for Guests and Hoteliers

It was not that long ago that room management in the hospitality industry involved little more than knowing how to check guests into their rooms, managing a reservation calendar, and providing requested wake-up calls in the morning. As technology has continued to evolve at an ever-accelerating rate, room management systems have evolved as well – to the point where these new technological innovations are providing both hoteliers and guests with remarkable new levels of control.

While previous generations of hotel and resort operators struggled to provide guests with the customized accommodations they desired, while still maintaining control over costs and other critical factors, today’s technological revolution is helping hotel personnel to achieve the balance they need to satisfy everyone’s needs. Comfort, convenience, and simplicity are at the heart of these new innovations, and everyone is benefitting in ways that few could have foreseen just a few short decades ago.

Take, for example, online booking systems. The booking process was, for many travelers, one of the most frustrating aspects of their guest experience. For a guest who had just spent hours on the road or in a plane, the prospect of booking a room on arrival was often a frustrating experience. Thanks to new booking technologies and the widespread availability of internet access, guests can book their stay at their convenience, without even picking up a phone.

Even checking in has become a simpler process throughout parts of the industry. The advent of smartphone technology has resulted in more hotels, resorts, and restaurants instituting smartphone check-in and check-out processes. As the industry continues to adapt to this new technology, other innovations are expected to arrive on the scene as well. In fact, we are not far from the day when every guest will be able to check-in, select a room, make unique and individualized requests, and even open their rooms using nothing more than smartphone technology – bypassing the front desk altogether!

New hardware and software systems are providing hoteliers with greater control and monitoring capabilities over core concerns like energy management. At the same time, smart appliances are beginning to take hold in the hospitality industry, providing guests with greater control over their room’s individual lighting, temperature, and other features. In some hotels even now, these functions are accessible through smartphone apps guests can simply download from the venue.

Technology is truly reshaping the industry in ways that benefit proprietors and guests alike. Many of these systems enhance operator control by providing intelligent management tools that make it easier to track and adjust operational and maintenance expenses. Others offer customers the type of customized guest experience that was once accessible only to the wealthiest among us. Even more impressive is the fact that we have only begun to scratch the surface when it comes to the types of benefits these new innovations will create for the industry and its guests!

At Ebenezer America, we are excited to be a part of this brave new world of technological wonders and enhanced guest experiences. To find out more about how we can help you be a part of shaping this high-tech future to better serve your customers, contact us today.